FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are lunoros® products safe for my cat?**
A: Yes! All lunoros® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality checks. They are designed with your cat's safety in mind, ensuring worry-free hydration and satisfaction.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days. International orders may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@lunoros.shop with photos. We will provide a replacement or refund promptly.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 2389 6318
🏢 Address: GADDY GARMENT FACTORY LIMITED
16-20 Shing Yip St., - Blk C, 11/F, East Sun Ind'l Ctr., - Kwun Tong Kowloon - Hong Kong
✉️ Email: service@lunoros.shop
**Q: Are lunoros® products safe for my cat?**
A: Yes! All lunoros® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality checks. They are designed with your cat's safety in mind, ensuring worry-free hydration and satisfaction.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days. International orders may take 7–21 business days depending on customs and location.
**Q: Can I track my order?**
A: Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@lunoros.shop with photos. We will provide a replacement or refund promptly.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 2389 6318
🏢 Address: GADDY GARMENT FACTORY LIMITED
16-20 Shing Yip St., - Blk C, 11/F, East Sun Ind'l Ctr., - Kwun Tong Kowloon - Hong Kong
✉️ Email: service@lunoros.shop